Shipping & Returns

At Rapid Services Hardware (Rapid Services LLC), we strive to make your IT hardware procurement seamless. Below you will find the clear terms regarding how we ship your orders and how we handle returns.

1. Shipping Policy (USA & International)

Order Processing & Delivery Times (USA)

For all domestic shipments within the United States, our delivery timeline is broken down as follows:

  • Order Cutoff Time: 5:00 PM (PST) - Monday to Friday. Orders placed after this time will begin processing the next business day.

  • Handling Time: 1 to 2 business days (Monday – Friday).

  • Transit Time: 4 to 7 business days (Monday – Friday).

  • Total Delivery Time: 5 to 9 business days.

Shipping Costs

  • USA Shipping: We charge a flat shipping fee of $50.00 for all domestic orders within the United States.

  • International Shipping: We ship globally. Please note that all broker charges, import duties, and customs charges are the sole responsibility of the customer or end-user.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

2. Cancellation Policy

If you wish to cancel an online order, please notify us via email before the item has been dispatched. You must quote your Order Reference Number or PO Number and state the reason for cancellation.

If the order has already been dispatched:

  • Do not open the shipment.

  • Return the unopened package to us within 7 days of arrival following our RMA process below.

3. Return & Refund Policy

We offer a structured return process through our RMA (Return Merchandise Authorization) system.

Key Definitions

  • Consumer: An individual acting outside their business or profession.

  • Business Customer: A customer acting for purposes of their business or profession.

Non-Faulty Returns (Change of Mind)

We accept returns for credit on products you no longer wish to keep, subject to the following:

  • Return Window: Requests must be made in writing within 7 days of delivery.

  • Condition: Goods must be manufacturer-sealed, unopened, and in full resalable condition.

  • Restocking Fee: A restocking fee of up to 25% will be charged if the item is returned in inadequate packaging or is found to be tampered with.

  • Credit Card Fees: For returns involving credit card refunds, a 3% processing fee will be deducted from the total refund amount in addition to any applicable restocking fees.

  • Motherboard Exception: We do not accept returns on motherboards with bent pins. We strictly recommend that motherboards be installed by certified technicians.

Non-Returnable Items

We do not accept returns on the following items unless they were damaged or defective upon delivery:

  • Software, CDs, DVDs, or any copyable media.

  • License codes, license files (including PDFs), and activation keys.

  • Any product with a usable subscription code.

  • Printers (unless still sealed in the original factory box).

  • Opened ink cartridges, toners, or other consumables.

Faulty Items & Warranties

  • Warranty Claims: Warranties are provided directly by the manufacturer, not by Rapid Services LLC. You must contact the manufacturer directly to claim your warranty. Our representatives may offer initial remote assistance to verify the fault.

  • Refurbished and Used Items: These items come with a limited warranty and typically do not include manuals or software CDs.

4. How to Apply for an RMA (Return Process)

To initiate a return, you must request an RMA number. By applying for an RMA, you agree to the following terms:

  1. Request: Email us with your date of purchase, order number, and product serial number.

  2. Packaging: Items must be securely repackaged. Use the original outer shipping box to avoid a 25% restocking fee for marks or damage to the product packaging. Goods must be returned in their original form without damage.

  3. RMA Visibility: The RMA number must be clearly visible on the outer shipping box. Packages arrived without a clear RMA number will be rejected.

  4. Incorrect Orders: If you mistakenly order the wrong part number, the RMA may be rejected or subject to a 25% restocking fee.

  5. Return Shipping Costs: All return shipping charges are the sole responsibility of the customer. We recommend arranging insurance against loss or damage during transit.