Shipping & Returns

Shipping and Return Policy

At Rapid Services Hardware (Rapid Services LLC), we are committed to delivering high-quality IT hardware at the best possible prices. We strive to make your procurement experience seamless. If you receive a product that is not appropriate or if something goes wrong, we offer a structured return process through our RMA (Return Merchandise Authorization) system.

Key Definitions

  • "Business Customer": A customer who is acting for the purposes of his or her business or profession.

  • "Consumer": An individual who is not acting for the purposes of a business or profession.

Cancellation Policy

If you wish to cancel an online order, please notify us via email before the item has been dispatched. You must quote your Order Reference Number or PO Number and state the reason for cancellation.

If the order has already been dispatched:

  • Do not open the shipment.

  • Return the unopened package to us within 7 days of arrival.

  • Items must be unused, in resalable condition, and include all original accessories.

  • We recommend arranging insurance against loss or damage during the return transit.

Non-Faulty Returns

We accept returns for credit on products you no longer wish to keep, subject to the following:

  • Requests must be made in writing within 7 days of delivery.

  • Goods must be manufacturer-sealed and unopened with full resalable value.

  • Restocking Fee: A fee of up to 25% will be charged if the item is returned in inadequate packaging or is found to be tampered with.

  • Note on Motherboards: We do not accept returns on motherboards with bent pins. We strictly recommend that motherboards be installed by certified technicians to avoid damage.

Faulty Items under Warranty

If you encounter a faulty item, you may submit an RMA request including the date of purchase, order number, and serial number.

  • Warranty Claims: Warranties are provided directly by the manufacturer, not by Rapid Services LLC. You must contact the manufacturer directly to claim your warranty.

  • Our representatives may offer initial remote assistance to verify the fault.

Special Categories

  • Refurbished and Used Items: These items come with a limited warranty and typically do not include manuals or software CDs.

  • International Orders: All broker charges, import duties, and customs charges are the sole responsibility of the customer or end user.

  • Non-Returnable Items: We do not accept returns on the following unless they were damaged/defective upon delivery:

    1. Software, CDs, DVDs, or any copyable media.

    2. License codes, license files (including PDFs), and activation keys.

    3. Any product with a usable subscription code.

    4. Printers (unless still sealed in the original box).

    5. Opened ink cartridges, toners, or other consumables.

Applying for an RMA Request

By applying for an RMA, you agree to the following terms:

  1. Original Condition: Goods must be returned in their original form without damage.

  2. Packaging: Items must be securely repackaged. Use the original outer box to avoid a 25% restocking fee for marks or damage to the product packaging.

  3. RMA Visibility: The RMA number must be clearly visible on the outer shipping box. Packages without a clear RMA number will be rejected.

  4. Incorrect Orders: If you mistakenly order the wrong part number, the RMA may be rejected or subject to a 25% restocking fee.

  5. Credit Card Fees: For returns involving credit card refunds, a 3% processing fee will be deducted in addition to any restocking fees.

  6. Shipping Costs: All return shipping charges are the responsibility of the customer.